How can we help you?

Ordering is super simple: After placing the desired items in your basket, you can complete your order by clicking the »checkout« button. This will take you to the checkout process where you will then need to enter your billing and shipping details

After the payment has successfully completed, you will receive an order confirmation email (please be sure to check your spam folder if it is not in your inbox). Then we will get your order packed and ready to be shipped, this may take 12 - 48 hours. Finally, once your order has been shipped, you will receive a shipping confirmation email with your tracking number included.

Tracking information is available within 3-7 days from purchase. Tracking details will be supplied once your order has been shipped. You will get an email confirming shipment of your orders, this will contain the tracking number. If you did not receive any message from us after 7 days from purcahse, please contact our support team at contact us page, or reply to your Order Confirmation email.

Yes, Thread Clothing adheres to highest industry standards in order to protect your personal information with the best security solutions. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely

We try to process orders as quick as possible to make sure you receive them as soon as possible. You can amend your order as much as you like before it is shipped out, but after this point you will be unable to make amendments to your order

Please allow 5 - 10 business days to recieve your order after it has been processed. 

Please note: If you ordered multiple items from our store, the items may be shipped from different warehouses in separate packages. Each package will have their own tracking number.

Yes, Thread Clothing ships products worldwide every day. Shipping is available to almost every country around the world.

The order processing time is generally within 24 hours. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.

100% Satisfaction Guarantee - If at any time within 60 days of receiving your order you are not satisfied, we will refund your purchase. No questions asked.

Something not quite right with your order? No worries! our support team is ready to spring into action! Please feel free to contact us via the contact page or by emailing hello@threadclothingshop.com and our support team will help to resolve your issue ASAP.

If you're experiencing problems in the checkout process, please make sure to try following actions:

- Try with another browser or device

- Clear cache 

 - Empty the cookies in the browser that you are using

These steps will generally solves these kinds of issues. However, If you're still experiencing problems at checkout, please contact our customer support team.

An order confirmation email will be sent out to your nominated email address immediately after purchase, while the shipping confirmation email will generally take 12 - 48 hours. Please make sure to check your spam folders if you do not see these emails in your inbox. If you still cannot see these emails, please reach out to our customer support team.

If you experience a problem when paying with a credit or debit card at the checkout, we recommend you to try following actions:

- Use another browser or device - Make sure that your card is open for international payments- Try another credit/debit card or contact your bank

If you're still unable to make payment, please contact our customer support team

We are thrilled that you want to work with us to spread the love and bohemian vibes!

Please contact us at wholesale@threadclothingshop.com